Returns & Exchanges

At Run North West, we want to ensure you have the perfect gear for your miles; if you are not 100% satisfied, you can return your items within 30 days of purchase provided they are in original, unworn condition.

1

Complete the Form

Fill out the returns form included in your original delivery, specifying whether you require a size exchange or a full refund.

2

Pack Your Items

Securely pack your items in their original packaging, ensuring all tags are attached and shoe boxes are placed inside a protective mailing bag.

3

Ship to Run North West

Send your package via a tracked service to our warehouse address; we recommend keeping your postage receipt until your return is processed.

4

Processing & Refund

Once received, our team will inspect the goods and process your refund or dispatch your exchange within 3-5 working days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing